BizChat

Overview

BizChat is a LLM-powered tool designed to help small business owners automate back-office tasks like creating business plans and conducting market analysis, saving time and improving efficiency

Research Questions

1. How can a generative AI-powered assistant like BizChat provide meaningful business support to entrepreneurs with varying levels of digital literacy?

2. How does limiting the tool's scope to back-office business tasks improve entrepreneurs' ability to effectively adopt and use the system?

3. What challenges and opportunities exist when introducing LLM tools to underserved entrepreneurs, particularly regarding the digital divide?

My Role

• Graduate Researcher

• Conducted literature reviews and participant recruitment

Goal

To support micro-entrepreneurs, especially those with limited digital literacy, by creating a user-friendly, time-saving AI assistant that bridges the digital divide.

Process

• Research: Conducted workshops and interviews to understand user challenges.

• Design: Created an intuitive chat-based interface for seamless interaction.

• Testing: Evaluated the tool's usability in both group settings and online environments.

Outcome

• Improved efficiency in business plan creation.

• Enhanced accessibility for underserved entrepreneurs.